FAQ

What's Grand’s minimum order value?


$200 each time for orders & $100 each time for walk-in customers, under our minimum per item on the website.


How do I create a wholesale account?


Enter your information on the "register" page and we will review and approve right away.


What is Grand’s shipping policy? Do I qualify for free shipping?


We ship by Canpar and usually the rate is 5-15% of your order total depends on the region. 


We sometimes offer free shipping during special events, please call us to find out if you are qualified.


What's Grand’s return policy?


For walk-in customers, please bring the products back with the receipt, within 30 days of purchase.  


For shipping orders, please report the damages with pictures and invoice number by email within 30 days of purchase. 


We will offer credits for damaged products. Returned products must be in the original condition and may be subject to 10-20% restocking fee. 


How do Grand deal with backorders?


We ship backorders over $100 unless cancelled by customers.


How soon will my order be shipped?


We ship the same business day you place the order, occasionally the second day during peak seasons. Invoice will be emailed out once the order is shipped. 


What payment method are accepted?


Orders need to be prepaid by visa, MasterCard, EMT, or COD cash. 


How do I place my order?


You can place your order on our customer friendly website, through a sales rep, by email, phone or fax. 


To find out a sales rep in your region, contact head office 905-795-9388. 


If you are consumer and wants to buy Grand’s products, please email info@grandcrafts.com with your post code, and we will find the closest retailers for you. 


Does Grand have a showroom to see products?


Retailers can shop at our 25,000 sqr feet cash-and-carry showroom and warehouse located in Mississauga. 


You can also place order to pickup in showroom, or pickup stuff in showroom and have them shipped.


We are open 8-5 Monday to Friday and 9-3 on Saturday.


What cool functions are there on Grand’s website?


You can filter products by price, find related products in the detailed page, add to cart easily. More for you to explore.


How do I subscribe to Grand’s newsletters?


We send out newsletters to registered customers every week. Please email us to subscribe: info@grandcrafts.com